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"Jim and the MyCRM Support Desk team were fantastic! Our original Salesforce® solution was unusable, messy and difficult for gaining any kind of insight into the company. After working with them for a few months we were able to have an entirely new Salesforce® solution implemented. We’re now able to store and report on data much more effectively, gain insight into our company’s historical data for reporting and forecasting, and we’re able to easily scale with future needs that will inevitably pop up, without compromising the solution. The MyCRM Support Desk team was also a joy to work with and made the entire process painless. They were always available to answer questions – never waited more than a few hours for a response, are knowledgeable about the Salesforce® platform, and we were able to have our entire solution transitioned with zero downtime, which is vital in a fast-moving company. Would wholeheartedly recommend them for anyone looking to make the most out of Salesforce®!"

Matthew FordDirector of Sales

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We found MyCRM Support Desk in 2017 when searching for someone to take over a failed Saleforce® implementation from a larger, supposedly expert, agency. Jim and his team saved us and the project. His ability to learn and understand our business in a very short period of time is unmatched. Three years later we continue to be impressed by his forward-thinking approach. Jim pushes you as a client to look not only at what you need now, but what you might need in the future to ensure the right solution is implemented. Highly skilled and knowledgeable about the Salesforce® platform, Jim is able to find a solution for how to handle any need. Being a smaller agency Jim and team are nimble and highly responsive, more like an extension of our team than a consultant. Jim and MyCRM Support Desk are the standard against which we now judge every other developer and agency.

Kristen FrohnhoeferPresident - Sea Tow Services International Inc.

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I have worked with Jim for over two decades on many different CRM implementations. Jim and his group of experts have worked with our company Intelligize for 3 years on our initial solution design of Salesforce.com to development, implementation, and administrative oversight. Their advice before, during, and continuing has allowed us to execute our sales and marketing strategy more efficiently and effectively. The stepped approach of delivering incremental improvements to encourage the end-user to see value in the system has allowed us to capture more data to improve the targeting of messages to existing and potential customers. In a nutshell, they do what they say and finish projects on time and budget. MyCRM Support Desk delivers great value to our company.

Phil BrownManaging Director - Intelligize