The Challenge
Partners were managing warranty claims and case-related communication across a fragmented mix of systems, including Salesforce®, email, and a legacy home-grown application. This created delays, inconsistent documentation, and limited visibility into recurring issues across product lines.
The Solution
We designed and implemented a Salesforce® Partner Experience that consolidated claims submission, case management, and partner communication into a single, streamlined workflow.
Partners gained a self-service portal to log claims, track case status, and communicate directly with the home office, while internal teams managed approvals, payouts all within Salesforce.
The Outcome
All claims and case activity now live in a single, centralized platform, improving transparency, communication, and turnaround times. This resulted in faster payouts, stronger partner collaboration, and actionable insights into recurring product issues.
Start your Experience journey with us and get a free assessment.
MyCRM Support Desk, Inc.
Phone: 212-253-2428
Email: info@mycrmsupportdesk.com